ORDERS, SHIPPING & RETURNS

PRODUCTION TIME

How do I know if the product I ordered is available?

All products featured on the website are available for purchase. What differs is the shipping timeframe. If the product is physically available in stock, then we will be able to ship the product upon reception of the order. If the product is listed available enabling a “backorder”, we will inform you of the amount of time we will need to put the piece into production then ready for delivery. In any case, all products listed on the website are subjected to a potential sale.

When will my order ship?

The delivery times vary based on the products and the number of days necessary for us to prepare the product for pick up by a transporter. The average delivery time is between 5 to 20 working days. This includes the number of days necessary for final polishing and perfecting your jewelry along with the preparation of the product for pick up by the transporter and the estimated shipping time.

Custom items: The timeline for most of our custom pieces is usually 4-6 weeks for production.

– Orders that contain both in stock and custom: if your order cannot be fulfilled by December 18th, we will partial ship your items that are ready.

– Backordered items: Designs sell out often and we do our best to restock pieces as quickly as possible. If an item goes out of stock, we will be sure to be in touch to let you know within 24-48 business hours.

SHIPPING

Who is in charge of product delivery?

We ship via WAKILNI in Lebanon and DHL internationally.

How will my order ship?

The moment we confirm the availability of the product, we immediately receive the contact details of the buyer and are responsible for packaging and preparing the product for delivery so that our transporter can come to collect the package. The buyer will then receive an email from Joanna Achkar Jewels confirming the purchase.

What are the shipping costs?

The shipping costs are the responsibility of the buyer and are calculated at Check out.

RETURNS, REFUNDS & EXCHANGES

EXCHANGES

All sales are final.

Joanna Achkar Jewels does not take title to returned items until the item arrives at the appropriate location. The Product cannot be returned unless it is damaged (we need to have proof).
If there is a manufacturing defect or production flaw an exchange is available within 60 days of receiving your order.

We will not accept exchanges on customized pieces including: eternity bands, custom length necklaces or bracelets, jewelry with initials or letters, birthstones or engraving, as well as made-to-order and/or custom size rings.

NON-returnable items:

Made-to-order items
Sale items
Special Orders
Deposits for custom pieces

GIFT CARD

Can I return a product if it does not suit me?

To be eligible for an exchange, please email info@joannaachkar.com within 14 days of delivery. Items returned after 14 days will not be processed.  Your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused.

RETURNS & REFUNDS

What do I pay if I return a product?

In the event that a return is made, the purchase price of the product, the packaging cost, and the shipping fees will be settled by the buyer.

How can I return my product?

After agreeing to send the product back, an address will be provided to you to where the item will be returned by your transporter.

How will I be refunded?

In the event of a refund, we will reimburse the price of the product as soon as the item is returned to Joanna Achkar Jewels.

In case of a refund, the product must be returned in a perfect state, in its original packaging and shipping under conditions identical to those of its original shipment. The return costs are fully borne by the buyer. At our discretion, a refund may be issued without requiring a return. In this situation, Joanna Achkar Jewels does not take title to the refunded item.

In the event that an item is not returned in its original condition, is damaged or is missing parts for reasons not due to our error, a partial refund will be issued.

REPAIRS

At Joanna Achkar Jewels, quality and craftsmanship is of our utmost concern. However, jewelry by nature is delicate. We can only accept repairs for items purchased on Joanna Achkar Jewels platform and/or on joannaachkar.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Pricing for repairs vary depending on the style. To request a repair please email us at info@joannaachkar.com with your original order number and a photo of the item you wish to repair. Joanna Achkar Jewels will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase.

We reserve the right to refuse any repairs if we believe the items are intentionally damaged or misused. If you need a repair after 60 days, we are happy to repair your piece for an additional charge plus shipping & handling.